Password Change Procedure

Ryerson security policies demand that network passwords be changed annually. Please follow the steps below before your password expires to prevent your network account from being locked out and thus leaving you without access to the network, email, and other applications. If your password has already expired, you cannot use a wireless connection to change your password. In the case of expired passwords, you must connect via a network cable.

If you need immediate assistance, please call the Ryerson IT HelpDesk at 630-758-2214.

Guidelines for creating strong passwords

 Passwords must be at least twelve characters in length and contain at least three of the following four classes:

Contain characters from three of the following four categories:

- English uppercase characters (A through Z)

- English lowercase characters (a through z)

- Base 10 digits (0 through 9)

- Non-alphabetic characters (for example, !, $, #, %)

The new password policy is based on a point scale. A normal word in the dictionary is given 1 point, and any remaining unique characters is given 1 point. You need a total of 5 points for your new password to be accepted. 

For example:

ChicagoBears85 will be rejected because Chicago (1 point) + Bears (1 point) +8 (1 point) 5 (1 point) = 4 points.

Ch1c@g0B3@r$85 will also be rejected because Ch1c@g0B3@r$85 will be converted to ChicagoBears85 which is still only 4 points.

ChicagoBears1985 will be accepted because Chicago (1 point) + Bears (1 point) + 1 (1 point) + 9 (1 point) + 8 (1 point) + 5 (1 point) = 6 points.

Onsite Associates –

On your Ryerson Laptop / Desktop:

Step 1 - Change your password by completing the following tasks:

- Save your work and close any open applications (Citrix, Outlook, Teams)

- Press Ctrl + Alt + Delete

- Click “Change a password”

- Enter your old password

- Enter and confirm your new complex password

- Click the blue arrow to submit your password change or hit Enter

- After you receive confirmation that your password has been successfully changed, you can open your applications again.

- If you are having trouble with the password complexity rules, please see the last page for some guidance.

If you have a mobile device or iPad with your Ryerson email configured on it, you will need to update it with your new password.

Step 2 - On each Apple iPhone mobile device or iPad: Update your email settings with your new password otherwise your account will continually get locked out. If this is happening to your account (getting locked out), it is most likely because you had another device that is using your old credentials.

- Tap Settings

- Tap Mail

- Tap your Exchange Account

- Tap Account email address

- Update Password

- Tap Done

- If connected to Ryerson-Corp wireless on your mobile device, also check the wireless password entered there as that may lead to lockouts.

Remote Associates using Citrix –

On your personal home Laptop / Desktop:

Change your password by completing the following tasks:

- To view the step by step instructions, please click here.

- Open a web browser and visit https://apps.ryerson.com

- Login to the Ryerson Citrix portal. You should see the RSA token field which indicates you are working remotely and not on the Ryerson network.

- On the far-right upper corner, select the arrow next to your name

- In the dropdown menu, select “Change password”

- In the Change Password prompt, confirm your R# is listed properly.

- Enter your old password

- Enter and confirm your new complex password

- Click OK and again to confirm the password has been changed successfully